Natasha Akali
Customer Success Account Manager @ Microsoft
- Role
- Customer Success Account Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Natasha Akali
Graduated from Carnegie Mellon University as an Information Systems major and Computer Science minor. Exploring interests in artificial intelligence, technology, and management.
Experience
Customer Success Account Manager
Aug 2024 — Present · Redmond, WA, US
Managed 4 public and corporate accounts end-to-end, owning onboarding, adoption, retention, and expansion strategy.• Ranked #1 in contract consumption (-19% vs-3% team avg) by aligning product adoption with business goals.• Built an OpenAI-powered agent that analyzed 100K+ support tickets beyond account managers’ scope, uncovering customer patterns and triggering success interventions that enabled timely outreach and doubled upsell conversations.• Designed the agent’s reasoning flow, including prompt engineering, input validation, and dynamic context modeling—boosting account manager productivity by 60% and reducing time to identify at-risk accounts by 40%.
Education
Acton-Boxborough Regional High School
High School Diploma
2016 — 2020
Carnegie Mellon University
Information Systems and Computer Science
2021 — 2024
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.