Natasha Young

Senior Associate @GUS Education India

IN

Transferred from Gus global services to Gus education India The day-to-day managing of enrolling online and campus students for ACCA platform -15 courses in total with subdivision of each 15 platform (EG :COURSE NAME -SBR.divided into SBR LIVE TUITION, SBR LIVE REVISION, ERC,QUESTION BANK,STUDY MANUAL etc2. responding to all support inboxes (Support IA, Pro Admin, Intercom)3.handling queries of enrolment4.handling queries of retention5.handling queries of deferments6.Handling queries of student suspensions etc Update campus enrolments listSend out welcome email to studentsSend out joining instructions to studentscheck their access on sys for any Issues e.g, Complaint docs or intake given, writing credits mind notes and other notes on sys for tracking student activitydeferring the student course is platform is accessed or notEnrolling student daily - data is exported from the sys account for both online and campus studentsEnrolling of Corporate clients Like KPMG,PWC Deloitte etc.OBU and IBK certificate creationDeferment of students according to the access to the platformEach enrolments needs to be first verified with the student details mentioned on sys and then processed after student advisor has provided with the intake the students are appearing for.Daily interaction with inter departments like sales,marketing,admissions,payment centre teams etc.Working closely with the higher management by creating and sharing of data on time-to-time basisChosen Representative to participate and present in SEEG activity- presented in front of the management to understand each quarter of the business.Have also been appreciated by the management regarding my work by receiving various appreciation mails from students as well as management.Helped in creating a complaint from advised by the management and assisting them with all queries related to the same.

Jesus and Mary College

Bachelor's degree

Loreto Convent School

High School Diploma