Natasha Tolan-Smith
Salesforce Administrator @Home Group
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WORK HISTORY
Salesforce Administrator @Home Group
Newcastle Upon Tyne, GB
I support and develop Home Group’s Salesforce Nonprofit platform, working across property, tenancy and case management processes within a Continuous Improvement model- Configure and maintain the platform including fields, page layouts, validation rules and automation updates- Develop proof of concepts to test and shape new functionality before delivery- Contribute to weekly architecture discussions and platform health reviews, ensuring scalable and sustainable solutions- Partner with operational teams to translate business needs into practical Salesforce improvements- Own and manage the Salesforce service desk queue, triaging issues, delivering fixes and identifying opportunities for improvement.
EDUCATION
Trailhead by Salesforce
Salesforce
ABOUT NATASHA TOLAN-SMITH
I’m a Salesforce Administrator with a Business Analyst background, working within nonprofit and housing environments.My strength sits between business and technical teams. I understand how Salesforce works at a platform level, what’s possible, and how to translate operational needs into practical, scalable solutions.At Home Group, I support and develop our Salesforce Nonprofit implementation across property, tenancy and service functions. My work spans- Continuous improvement initiatives across cases, processes and data structure- Developing proof of concepts to test and shape new capabilities- Maintaining fields, layouts, validation rules and automation- Contributing to architecture discussions and platform health reviews- Managing the Salesforce service desk queue and delivering configuration updatesI bring strong platform understanding, stakeholder alignment and a focus on solutions that actually work in real operational environments.I’m particularly interested in roles that combine platform ownership, continuous improvement and business-facing collaboration.
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