Natasha Smith

About Natasha Smith

With 26 years in the wireless industry, it has always been my mission to connect with customers and provide solutions that help them be more efficient and reduce external costs. Helping our customers see what is possible with technology is a game changer. The foundation of partnership is based on trust, once you establish rapport and build the foundations with your customers, they will see value in you and the solutions you are providing. Through my years I have learned how imperative it is to understand that you are more powerful than you know. Everyone you encounter daily gives you the ability to make an impact. It may be something insignificant but never leave the day without making an impact on the people around you is my motto. I believe that leadership has no title, in the sense that each person should own their business. Do this in a way that no matter your title, they will think you are the VP of wherever you are working. As the driving force behind Verizon\'s Retail Small Business operations, my leadership has been pivotal in steering sales growth and enhancing the customer experience. Our team has excelled in simplifying products and enriching the business\'s ability to operate efficiently.The cornerstone of our success lies in fostering employee empowerment, which in turn empowers our customer. We must create value not only for today, but for the future. Embrace AI tools, systems, processes to sustain future growth. I know that everything we do today brings our success tomorrow, we have to always be a step ahead. Be successful today because of the work you already put in. I believe that consistency is key, also that if you are not persistent you will never know how great you can be. You develop yourself as you develop others, period. Leadership is essential no matter what your title is, own your business. Execution, do what you say and keep going.

Experience

1. Director Retail Small Business- Business Group

   Verizon

   Aug 2018 — Present

Skills

• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Marketing
• Account Management
• Business Development
• Retail
• Small Business
• Inventory Management
• Business-to-Business (B2b)
• Sales Management
• Direct Sales
• Wireless Technologies
• Sales
• Solution Selling
• Customer Experience
• Quotas
• Management
• Team Building
• Wireless
• Team Leadership
• Salesforce.com
• Cellular Communications
• Telecommunications
• Cold Calling
• Leadership
• Sales Process
• Sales Presentations