Natasha Pye

Business Change Consultant @Manchester Airport

Manchester, GB

Engaged for two years to oversee a significant period of change, to ensure delivery dates achieved. Completed a review of the change projects and programmes (>100) across the business, impacting construction workers (1500), passengers (>30m), employees (>5k), airlines (50) and other third-party employees (>8k). Produced a master end to end plan, identified key dependencies and then managed delivery (>£1.5bn budget). Ensured that the Managing Director and his direct reports had visibility of the end-to-end Change Portfolio and made quick decisions to support delivery. Prosci methodology was utilised to proactively manage resistance to change and manage the people change with communication, familiarisation, and training. Increased Customer Satisfaction and Employee Satisfaction results.Highlights include: The check in hall has been refurbished and now includes the latest self-service technology, smooth and efficient. Security halls have all been fitted with the next generation of security equipment, technology and liquids can now stay in hand luggage, meaning 95% of customers fly through security in less than 10 minutes. The departure lounge has over 20 new retail units, including a designer retail area with a champagne bar. Biometric technology has enabled Manchester to be the first UK airport where CTA, Domestic and International customers share a departure lounge. A new Pier will provide 13 new aircraft stands, a dedicated airline lounge and exceptional views of the airfield before passengers walk directly onto their aircraft. A host of airfield changes have improved the efficiency and flexibility of the airfield (over 20 miles of runways and taxiways) to enable customers to fly to even more destinations.Landside there will be changes to the road networks and car parking to facilitate the change from 3 terminals to 2.

The Manchester Metropolitan University

BA Hons, Business Studies