Natasha Phelps
Qa Mastercontrol System Administrator @Penumbra, Inc.
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WORK HISTORY
Qa Mastercontrol System Administrator @Penumbra, Inc.
Provide technical support for the electronic Quality Management System (eQMS), ensuring seamless operations. • Act as a liaison between Quality Assurance, IT, and vendor to enhance system functionality. • Manage and collaborate with software validation, testing, and upgrades to maintain compliance and efficiency. • Process ServiceNow tickets to address user issues promptly and effectively.• Provide end user support • Provide end user training
EDUCATION
Keller Graduate School of Management of DeVry University
Master of Business Administration and Graduate Certificate, Finance, Financial Analysis
Benedict College
Bachelor's Degree, Chemistry
SKILLS
ABOUT NATASHA PHELPS
Tech savvy when it comes to various Quality Management Systems.As a QA MasterControl System Administrator at Penumbra, Inc. for over two years, I provide technical support, troubleshooting, and end-user training for electronic Quality Management Systems (eQMS). My role connects QA, IT, and vendors to ensure seamless collaboration and efficient issue resolution through Service Now ticket management. With expertise in eQMS administration and software implementation, I leverage tools like MasterControl and TrackWise to enhance quality management processes. My focus remains on driving operational efficiency, process improvement, and fostering cross-functional collaboration to support quality excellence initiatives.
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