Natasha Nash

WORK HISTORY

EDUCATION

SKILLS

ABOUT NATASHA NASH

Proven track record assembling and leading highly dedicated, innovative, enabled and engaged teams to deliver results, improvements, and transformations with a customer-focused approach. I’m passionate about taking things from good to great, supporting team members as they achieve objectives and grow in their careers, and about delivering products and services with a superior customer experience. My expertise includes- Coaching, Motivating and support of over 50 team members in large and small teams - Driving and Enabling Continuous Improvement - Software Development Delivery - Operations Management - Strategic program planning - Planning, Analysis, Execution, Delivery - Interviewing and recruitment I started my career with a very cool multi-year leadership development program that gave me opportunity to develop a breadth of knowledge and experience across a variety of roles and domains in the telecom space. I was a software developer, a project manager on both the IT and business sides of the house, a team lead and an analyst. I worked on enterprise level software for business and partner customers, on the consumer web portal for both mobility and wireline services, on TELUS TV which spanned everything from ordering to provisioning to billing, and with the internal investment governance operations team. I then went on to lead and evolve that program for two years, before being asked to create and lead a brand new software operations team with the mandate to drive transformations to our system reliability and resiliency, and to our customer experience practices. I took a leave to travel the world and returned to set up a new team and structure in TELUS Health, focused on improving our release management and customer satisfaction.