Natasha Bonello
General Manager, Hilton Toronto Airport Hotel & Suites @Hilton Hotels & Resorts
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WORK HISTORY
General Manager, Hilton Toronto Airport Hotel & Suites @Hilton Hotels & Resorts
As GM, I oversee all hotel operations for this +$MM unionized property with 420 guest rooms and square feet of meeting space; drive hotel budgeting, forecasting, strategic planning, standards adherence, sales & marketing, and guest services. I am in charge of recruiting, hiring, and training team members, and developing, evaluating, and rewarding executive team and department heads. I assume the accountability for service quality, operational efficiency, guest satisfaction, and financial performance. I have successfully implemented new employee recognition program and \'Chat with Nat\' lunches to boost retention, morale, and performance. I identified operational performance, productivity, and efficiency gaps, and implemented corrective measures. My achievements include meeting/exceeding key measurables in 20••••25.
EDUCATION
Humber College
Diploma
SKILLS
ABOUT NATASHA BONELLO
I am an accomplished, forward-thinking hospitality General Manager with an extensive portfolio of success driving daily operations, guest service excellence, capital projects, revenue generation, P&L, and people leadership functions. I utilize my vast knowledge of hotel operations, including strategic planning, service excellence, and human resources, to create a positive and memorable guest experience while maximizing and generating revenue. I also have a reputation as a performance-driven leader with proven ability to attract, motivate, lead, inspire, and direct high-performing team in delivering exemplary guest and employee satisfaction results. My areas of expertise include: Hotel Operations Management | Guest Services Excellence | Budgeting | Forecasting | Strategic Planning | Sales & Marketing | P&L Accountability | Revenue Generation | Cost Containment | Safety & Security | Standards Compliance | Housekeeping | Capital Project Management | Performance Management | Team Leadership | Hiring & Training | Process Improvement | Hotel Revitalization, Renovation, Transformation | Brand Development | Word-Class Services | Guest Relations
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