Natasha Marshall

Assistant to Executive Director, Home Health, Hospice, Home-based Palliative Care @Torrance Memorial

Torrance, CA, US

Directly supports the Executive Director of Home Health, Hospice, and Palliative Care and the Revenue Cycle Director by managing calendars, and budget planning processes. Provides executive-level support to multiple committees by managing reservations, logistics, drafting agendas, recording minutes, and coordinating with medical directors and chairpersons. Serves as a liaison across departments, coordinating with eleven leadership team members and the hospital Vice President of Quality to support process improvements and project management. Collaborate with Accounting and Finance teams to ensure accurate coding, timely processing of invoices, reimbursements, check requests, expense reports, and vendor payments. Draft and format high-quality professional documents, reports, memos, and presentations using Microsoft Office Suite and PowerPoint. Manages various electronic tracking systems using Sharepoint, payroll editing, maintaining contracts, processing BAAs, coordinating vendor communications, and handling required forms (vendor packets, W-9s, etc.). Maintains employee files and organizes the renewal of agency licensure for CDPH, CLIA, and Joint Commission. Partners with the Clinical Directors and QAPI Manager to support Quarterly Quality Assessment & Performance Improvement reviews, ensuring compliance and accuracy. Oversees office management duties at front desk, including supply procurement. Greets visitors and interview candidates at the lobby and front desk. Takes a high volume of calls for patients and general inquiries. Serve as liaison between departments, building effective partnerships with 8 RN and rehab managers. Assists the Staff Development Educator in preparing training materials, and responsible for managing Home Health On-Call Calendar for nursing clinicians. Thrives in a high-demand environment supporting 200 staff and agency coverage is all of the South Bay area, while contributing to a 5-star satisfaction rating.

The Ohio State Univesity Newark Campus

Science

Central Ohio Technical College

Associate of Science (A.S.), Surgical Technology/Technologist

Franklin University

Bachelor of Science (B.S.), Allied Healthcare Management