Natasha Lobo
Quality Assurance Team Lead @Medavie Blue Cross Croix Bleue Medavie
Moncton, NB, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2024 — Present
Quality Assurance Team Lead @Medavie Blue Cross Croix Bleue Medavie
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EDUCATION
1984 — 1994
St. Marys Convent, Mulund
SSC, SSC Board of Maharashtra
1999 — 2002
St. Xaviers College, Goa
Bachelor of Arts, Economics, History
1997 — 1999
St. Xaviers College, Mumbai
HSSC, French, History, Economics
SKILLS
LeadershipTrainingCustomer SatisfactionTraining DeliveryVendor ManagementCall CenterTechnology Needs AnalysisPerformance ManagementCrmIT Service ManagementManagementOperations ManagementCall CentersBusiness DevelopmentInstructional DesignBusiness Process Outsourcing (Bpo)Customer Relationship Management (Crm)MisService DeliveryBusiness AnalysisManagement Information Systems (Mis)Customer ServiceBpoBusiness Process ImprovementTeam ManagementProcess ImprovementBusiness ProcessTelecommunications
ABOUT NATASHA LOBO
Project management experience with e-learning courses and contact center operations. Instructional design and training facilitation skills attained across various industries. Exposure to setting standards for customer interaction levels and quality requirements. 18 years of experience with customer service, quality standards, training design & delivery and process design & improvement.
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