Natasha Kovilaritch
Director of Client Experience
- Role
- Director, Client Experience at GeneDx
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Natasha Kovilaritch
Customer Success Leader | Driving Growth in Healthcare Technology & SaaSStrategic, data-driven Customer Success leader with 10+ years of experience transforming Customer Success into a growth engine for healthcare technology and SaaS companies. I’ve built and led high-performing CS teams, influenced over $29M in revenue, and maintained a 98% retention rate across early-stage startups and established healthcare innovators.I specialize in aligning Customer Success initiatives with business goals to reduce churn, accelerate adoption, elevate NPS, and build customer advocacy. My expertise spans onboarding, lifecycle design, Voice of Customer (VOC) programs, and cross-functional collaboration with Sales, Product, UX, and Support teams.Key strengths include:• Driving $ 29 M+ revenue impact through customer lifecycle–based growth strategies• Building zero-turnover Customer Success teams through mentorship and strategic culture• Elevating NPS and retention through proactive, data-informed programs• Delivering operational excellence to optimize processes and scale customer success functions• Deep healthcare SaaS knowledge in complex, regulated environmentsMy leadership style emphasizes teamwork, transparent communication, and a steadfast commitment to delivering sustained value by turning customers into advocates and partners. As a dynamic leader passionate about driving healthcare transformation, I thrive in environments where innovation, mission, and customer impact intersect.Currently open to Customer Success leadership roles where I can drive strategic growth, scale teams, and deliver lasting customer value.Always happy to connect—feel free to reach out to chat, share insights, or explore opportunities.
Experience
Director, Client Experience
Nov 2025 — Present
Education
San Francisco State University
Bachelors of Science in Kinesiology
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