Natasha Khanna
Program Management | Customer Experience Strategist | Power BI Certified | Driving Operational Excellence & Scalable Solutions | CX Transformation | 12+ yrs in People & Process Leadership | Open to Program Manager Roles
- Role
- Customer Service Team Manager at Amazon
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Natasha Khanna
Accomplished Customer Service and Business Operations professional with over 5 years of experience at Amazon India, excelling in leadership roles. I specialize in process enhancement, customer experience management, and team development. Skilled in implementing system automation, training programs, and customer satisfaction strategies that drive operational excellence. I am passionate about creating meaningful customer experiences, optimizing business operations, and leading teams to success in fast-paced, dynamic environments.
Experience
Customer Service Team Manager
Sep 2020 — Present · Jaipur, IN
Managed a team of 20+ associates, driving KPIs such as CSAT, Transfer Rate, and Average Handle Time.Led initiatives to reduce customer effort by 15% by identifying process gaps and automating key workflows.Collaborated with internal teams and stakeholders to design solutions impacting VOC and resolution time.Mentored and coached 5+ associates into leadership readiness roles.
Education
SDA Inter College Roorkee
12th
1994 — 2000
Golden Gate University
Master of Business Administration - MBA
2023 — 2024
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