Natasha Wright Dyer
Director Strategic Transformation and Operations Account Lead @Accenture
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WORK HISTORY
Director Strategic Transformation and Operations Account Lead @Accenture
London, GB
Director within Accenture Operations, partnering with Tier 1 banks and insurers to deliver complex transformation programmes. Leading large international teams, helping clients simplify operations, recognise cost efficiencies, improve customer journeys and drive lasting change. Currently Account Lead for a major global bank, overseeing Operations outsourcing programmes and supporting client growth through risk management, operational resilience, process automation and GenAI enabled solutions. Specialising in financial services, regularly within regulatory and remediation including FATCA, KYC, AML, CDD and mis-selling, but also covering all back office operations from post-trade settlement through to customer contact centres.
EDUCATION
University of Leeds
BSc, Information Systems and Management Studies
ABOUT NATASHA WRIGHT DYER
As part of Accenture’s Reinvention Services, I am privileged to manage fantastic teams of people to support clients’ ever increasing need for efficiency and security in a world of fast paced change. Using 20+ years of consulting experience, I specialise in large-scale transformation across banking and insurance. I can bring deep expertise in operational resilience, risk management and business operations optimisation, with a strong track record of delivering results. Leading global teams of 600+, I help clients modernise operations, reduce risk and achieve a lasting impact through process automation, GenAI enabled solutions and measurable efficiencies, whilst focusing on improved customer experience. Qualifications- ISEB Software Testing Foundation Level- Prince2 Registered Practitioner- Certified Information Systems Auditor (CISA);
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