Natasha Douglas

Senior Manager @Center For Urban Families

Baltimore, MD, US

Provide leadership, training, and technical assistance to a multidisciplinary team responsible for delivering career development services. Manage program operations, including workflow management, project execution, and system optimization.• Draft program protocols, policies, and standard operating procedures to ensure high-quality service and alignment with organizational guidelines. • Collaborate with the research and evaluation team to complete risk assessments, identify systemic challenges and policy gaps creating KPI dashboards, surveys, and reporting templates for data informed improvements. • Supervise staff and facilitate coaching sessions to enhance cross-functional team performance and delivery of workforce development best practices. • Conduct CRM audits to maintain ≥ 95% case file and grant compliance record.• Research and build partnerships to expand operations and student support services. Compose grant and contract outcome reports and design presentations for stakeholder review.

Bowie State University

Bachelor's degree

Capella University

Master's Degree