Natasha Carter

About Natasha Carter

Hi everyone! I’m Natasha, an accomplished professional with extensiveexperience driving employee engagement, optimizing HR operations, andproviding strategic support to executive leadership. I have a strongbackground in leading full-spectrum HR functions, such as talent management,employee relations, and compliance. I excel at streamlining HR processes,optimizing employee satisfaction, and fostering positive workplace cultures.Throughout my career, I have collaborated with leadership teams to mitigatepotential risks, shape policy, and implement training programs that have ledto enhanced operational performance, increased compliance, and measurableimprovements in employee productivity. My expertise lies in managing cross-functional communication and ensuring seamless office operations, whilemaintaining strict confidentiality and organizational efficiency.Some of my areas of expertise and technical proficiencies include:HR Operations Management | Talent Acquisition & Retention | PeopleOperations Strategy | Employee Engagement |Change Management & Transformation | Learning & Development Programs | Inclusive Culture of Belonging | Data-Driven Decision Making | Team Development & Leadership | HR Business Partner Collaboration | WorkforceOptimization | Conflict Resolution | HRIS Applications (Workday,PeopleSoft, Salesforce, ServiceNow, ADP)| BSO (SSNVS)| MS OfficeApplications (Teams, Word, Excel, PowerPoint, Access, Outlook)| LawLogix | Smartsheet | AssetWorks, AiM, and WEX, ARI | Radio FrequencyTracking SoftwareIf you want to know more about me, you can reach me a••••••••@gmail.com.

Experience

1. Senior Human Resources Operations Specialist, Global Benefits Consultant

   Moderna

   Jul 2023 — Present · US

   In my recent job, I monitored bi-weekly meetings to evaluate organizational needs, engage cross-functional teams on HR projects, and develop actionable solutions based on trend analysis. I designed end-to-end HR operational processes, such as collections and educational assistance programs to optimize efficiency and support for global employees and leaders. I also administered I-9 verifications, leave requests, and global data changes to ensure compliance with legal standards and minimize legal exposure. In addition to the above, I coordinated social security number verifications, FICA exemptions, personnel file management, unemployment claims, onboarding, offboarding, and terminations.Below are some of my achievements in this role- Decreased workloads and streamlined operations by removing unnecessarysteps and introducing AI solutions for automating ServiceNow ticketprocessing, Workday tasks, and HR email responses- Facilitated smooth transitions for employees adapting to new systemsand processes via change management initiatives, leading to improvedsystem integration- Identified process gaps and introduced tracking systems to overseetuition reimbursement requests, manage repayment funds from former employees, and improve financial tracking.Appointed by Associate Director to discover knowledge deficiencies in employee leave benefits and partnered with Benefits Leader to generate standardized responses and enhance response accuracy- Created/executed streamlined processes and delivered training programs to employees to ensure efficient process adoption and consistent adherence.

Education

• Spelman College

  Bachelor of Arts in Political Science