Natasha Botts
Customer service professional
- Role
- Helpdesk Administrator at Magellan Federal
- Location
- Woodbridge, VA, US
- LinkedIn followers
- 500 followers
About Natasha Botts
Self-motivated, highly organized professional seeks a mid-level IT position in a diverse…
Experience
Helpdesk Administrator
Aug 2011 — Present
Maintains and administers computer networks and related environments to include hardware, system software, application software and all configurations. Set up and maintains all Outlook accounts in active directory for a new employees. Follows established processes and procedures and makes recommendations for improvements to ensure the uniform delivery of desktop services- Consistently supports the Windows desktop environment; application packaging, printing, patch roll-out, and change management support for employees. Participates in weekly team meetings, reporting on issues such as service complaints, open tickets, high-touch items, and escalations- Provides recommendations on how to improve the daily service delivery of the Desktop Support Team. Analyze and resolves usability and stability issues in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Maintains an accurate inventory of equipment and software assigned to employees.
Skills
- Help Desk Support
- Customer Service
- Training
- Windows Xp
- Microsoft Office
- Active Directory
- Computer Hardware
- Windows Server
- Windows 7
- Software Installation
- Security
- Vendor Management
- Technical Support
- Troubleshooting
- Information Technology
- Security Clearance
- System Administration
- Networking
- Leadership
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