Natascha Jung
Senior Director Customer Experience @AutoVerify
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WORK HISTORY
Senior Director Customer Experience @AutoVerify
EDUCATION
The University of Lethbridge
Bachelor’s Degree, Drama/Theatre Arts and Stagecraft
University of Waterloo Stratford School
Master’s Degree, Digital Experience Innovation
Haskayne School of Business
Rozsa Arts Management Program
SKILLS
ABOUT NATASCHA JUNG
I am an industry award-winning senior leader and subject matter expert in customer experience (CX) and operational improvements with a track record of driving growth for scalability through implementing efficiencies, championing initiatives and administering business acquisitions. I consistently achieve extraordinary results for customer satisfaction/loyalty, revenue, market penetration, product adoption and world-class culture while reducing churn. With my talents in revamping processes and leveraging data-driven decision-making (business analytics), marketing and technologies, I advise C-suites in propelling performance and long-term strategy. I am proud of my continual success in developing high-performing cross-functional teams to maximize engagement, productivity, quality assurance, retention, service, customer satisfaction scores, and sales results. In being recognized as an inspirational leader of national account managers, inbound and outbound B2B sales, revenue operations, onboarding, customer service, technical support, training, and implementation specialists, my team is what I live for. Their success is my success and leading teams is the most rewarding part of my career.
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