Nataly Duke
Ops Planning Analyst @Heathrow
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WORK HISTORY
Ops Planning Analyst @Heathrow
Work with operational teams to agree key performances indicators and metrics. Design, create and maintain a suite of reports and dashboards to regularly monitor the agreed KPIs.• Analyse operational performance, enabling continuous improvement through the investigation of the root cause of issues and embedding findings into the models and plans.• Combine different datasets with qualitative data to derive meaningful new insights into performance and work collaboratively across functions to deliver business benefits around capacity, efficiency, and service.• Storytelling with the outputs of the reporting and analytics to help the business understand the “so what”.• Develop a deep analytical understanding of the end-to-end passenger journey, establishing performance correlations and identifying improvement opportunities.• Generate and publish monthly Above/Below Wing AUC, Operations Board performance content and Border Force Monthly Performance processes and reports on time and to the required standard, working closely with the Regulatory team to ensure the CAA agreements on service level are met.
EDUCATION
University of Hertfordshire
Foundation Studies, Combined Sciences
St. Lawrence College, Athens, Greece
School, School
Loughborough University
BSC, Air Transport Management
SKILLS
ABOUT NATALY DUKE
I grew up in sunny and overly populated Athens where I went to an English school and worked with my mum as a clown from a very young age. I studied Air Transport Management at Loughborough University and then landed my first ever “proper” job at Heathrow as a security officer in 2013. I was fortunate enough to be selected for a fastrack management course called the “Grow Our Own” Managers Scheme which propelled me into the weird and wonderful world of Heathrow and opened my eyes to a whole range of opportunities. I feel very proud and privileged to work at Heathrow.I am an energetic, proactive individual with a degree in Air Transport Management and 15 years experience of the Aviation Industry in Projects and Operations at London Heathrow Airport. I approach work with tenacity and structure, with particular concern for detail and accuracy. I have experience in stakeholder and regulator engagement and in influencing and driving business decisions and improvements with clear and accurate data analysis and reporting. I believe I am a self motivated individual with strong interpersonal skills and work ethic, dependable, responsible, with a high sense of duty, who has the ability to communicate effectively at all levels from senior managers to frontline staff. I regularly seek to find more effective and efficient ways of working by experiencing and adapting to different situations.Skills and Work Experience • BSc Air Transport Management- Loughborough University• Incident Management Team (IMT), information and incident recorder for IMT• Ability to exercise good judgement and decision making• Influencing & challenging multiple stakeholders and business managers• Full HAL Authorised Signatory- Approving temporary and permanent Heathrow Airside ID’s.• Project, people and event management• Strong communication – written & verbal, and interpersonal skills• Proven analytical and data interpretation skills- KPI’s, reporting dashboards and performance metrics at business and Exec and Strategic level and for Airline Committees.• Understanding and key involvement in Economics & Regulation, Airport Auditing and Assurance and Civil Aviation Authority(CAA) decisions and activities within a tightly regulated industry.• Green Belt- Lean & Six Sigma AccreditedKeen interest in NLP- especially within the working environment
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