Natalya Petrekin
Adjunct Instructor @The University Of Winnipeg
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WORK HISTORY
Adjunct Instructor @The University Of Winnipeg
Project Initiation and PlanningGenerative AI for Project Management
EDUCATION
Campion College
High School Diploma
University of Technology, Jamaica
Bachelor of Science - BS
Unviversity of Technology
Computer Science
The University of the West Indies, Mona
Certified Project Manager
University of Technology, Jamaica
Diploma
Red River College
Advanced Post Graduate Diploma
University of Technology, Jamaica
Bachelor of Science (B.Sc.)
SKILLS
ABOUT NATALYA PETREKIN
Results-driven IT Service Management (ITSM) leader with over 20 years of experience driving IT service excellence, operational efficiency, and business alignment. Adept at managing complex IT environments across insurance, telecoms, and managed service provider industries, delivering 98% SLA adherence while overseeing 100+ projects. Proven track record of building and leading high-performing teams of up to 15 professionals, fostering a culture of accountability, innovation, and continuous improvement. Expertise in ITIL frameworks, Incident, Problem, and Change Management, leveraging data-driven strategies to optimize service delivery and enhance business outcomes. Skilled in aligning IT operations with organizational objectives, bridging the gap between technical teams and executive leadership to drive strategic initiatives. Passionate about talent development, mentorship, and empowering teams to navigate change, improve collaboration, and exceed performance expectations in dynamic, fast-paced environments.
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