Nataly Villarreal de Minano
Customer Support Manager @Red Canoe - National Heritage Brands Inc
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WORK HISTORY
Customer Support Manager @Red Canoe - National Heritage Brands Inc
Toronto, ON, CA
Oversaw customer service communications, managing all incoming inquiries and escalated issues, while maintaining customer loyalty across multiple channels.• Created and managed stock orders in LightSpeed for all the stores.• Managed the upload and processing all of website orders.
EDUCATION
Georgian College
College Diploma, Business
Universidad Peruana de Ciencias Aplicadas
3er Year Student, Business Management
EADA Business School
International Advanced Program, Business Administration and Management
CENTRUM PUCP
Associate's degree, International Business Administration and Management
ILAC
University Pathway Program , Pathway 3.2
ABOUT NATALY VILLARREAL DE MINANO
I am a bilingual (English/Spanish) Customer Experience and Operations professional with over 10 years of experience leading client service, sales, and process improvement initiatives across diverse industries.Throughout my career, I have built strong relationships with customers and colleagues alike, contributing to high client satisfaction and streamlined team performance. I’m passionate about understanding people’s needs, solving problems efficiently, and creating value through clear communication and collaboration.Known for my adaptability and positive approach, I thrive in fast-paced environments where teamwork, empathy, and accountability drive results. I’m now looking to continue growing within an organization that values customer excellence, continuous improvement, and cross-functional teamwork.
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