Natallia West

About Natallia West

I am a licensed PharmD with extensive experience across clinical operations, medical…

Experience

1. Clinical Pharmacy Patient Experience Lead

   Instymeds

   Mar 2023 — Present

   Regulatory Compliance:\\\\nStay updated on current pharmacy laws, regulations, and guidelines to ensure compliance.\\\\nDevelop and implement policies and procedures to meet regulatory requirements.\\\\nConduct internal audits to identify and rectify any compliance issues.\\\\nCollaborate with regulatory agencies and external auditors during inspections or audits.\\\\n\\\\n Management:\\\\nProvide leadership and guidance to a team of 10 employees, pharmacy technicians, and administrative staff.\\\\nInvestigate inquiries and complaints and handle escalation if necessary\\\\nSupport VP of Pharmacy, CEO, CFO, Account Managers in all business initiatives and objectives.\\\\nAssign and delegate tasks to team members, ensuring appropriate workload distribution.\\\\nConduct regular performance evaluations, provide feedback, and identify training needs.\\\\nFoster a positive work environment, encouraging teamwork, collaboration, and professional growth.\\\\n\\\\n Schedule and Payroll:\\\\nCreate and manage staff schedules to ensure adequate coverage and operational efficiency.\\\\nMaintain accurate records of employee attendance, leave, and overtime.\\\\nProcess and oversee payroll activities, ensuring timely and accurate payment to employees.\\\\nAddress any scheduling conflicts or payroll discrepancies promptly and appropriately.\\\\n\\\\nAdministrative Support:\\\\nOversee the maintenance of essential records, such as licenses, permits, and certifications.\\\\nCoordinate with other departments, such as purchasing, distribution, account managers, and finance, to streamline processes.\\\\nHandle customer complaints and inquiries, ensuring timely resolution and excellent customer service.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n