Natalka Yashchenko
System Analyst @Tietoevry
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WORK HISTORY
System Analyst @Tietoevry
Kyiv City, UA
Tietoevry is a leading software and digital engineering services company with a strong global presence.In my role as a System Analyst, I collaborate with customers and stakeholders from Big Four companies, supporting the delivery of complex IT Services projects. My position is cross-functional, combining both business analysis and system analysis responsibilities.I primarily work with ServiceNow ITSM, where I contribute to refining and optimizing platform operations to align with organizational and business needs.Key Responsibilities- Eliciting and analyzing business requirements and translating them into clear system specifications- Acting as a bridge between business stakeholders and technical teams- Supporting the design and implementation of new workflows, services, and procedures in ServiceNow- Guiding stakeholders through process improvements and system enhancements- Ensuring solutions meet business objectives, compliance, and operational efficiency goals
EDUCATION
National University of Kyiv-Mohyla Academy
Bachelor's degree
ABOUT NATALKA YASHCHENKO
I am a resourceful and results-driven Senior Business Analyst with over 5 years of experience across investment banking, business education, FMCG, and the NGO sector. Skilled in business process analysis, BPMN modeling, data analysis, reporting, and data visualization. Proficient in Agile methodologies, SDLC, requirements documentation, backlog management, Jira board configuration, and release coordination. My profile combines strong domain expertise with hands-on experience in modern technologies, allowing me to bridge the gap between business needs and technical solutions effectively.
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