Nataliya Sovilj

Data enthusiast and puzzle solver ,skilled in turning numbers into narratives. Expert in optimizing staffing strategies and using analytics to align resources, drive cost savings, and solve insight challenges.

Role: Sr Manager, Project Management-workforce Analytics at Walmart
Location: Orlando, FL, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Nataliya Sovilj

I am a strategic and results-oriented Workforce Planning and Business Project Manager with over 12 years of experience in resource management and workforce planning. Proven track record in optimizing resource allocation, enhancing business intelligence, and driving continuous improvement. I am skilled in data analysis, scenario planning, and stakeholder engagement. I consistently demonstrated ability to lead teams, manage complex issues, and deliver strategic initiatives that align with business goals. Adept at building strong relationships and acting as a trusted advisor to senior leadership.

Experience

Sr Manager, Project Management-workforce Analytics
Walmart
Oct 2020 — Present
As a Senior Manager of Workforce Management at Walmart, I led a team of 85 data and report analyst, and oversaw associates in the contact center department. I was responsible for setting clear strategic objectives by designing, executing, and reporting research results to drive decision-making. Additionally, I acted as a subject matter expert on leveraging the Experience Management platform and spearheaded initiatives to integrate new technologies, aiming to enhance customer and employee experience across the company Reduced data analysis and report publishing time by 20% through streamlined processes, thoughtful talent management, and building a unified, well-coached analyst team. I utilized a gap analysis to pinpoint current inefficiencies and opportunities within our Business Strategy, presented the findings in an easy-to-evaluate format, and provided a comprehensive action plan to address these gaps and optimize performance moving forward. I leveraged modern data solutions including Tableau, PowerBI, Excel, Google Sheets, and SQL to conduct analysis, enhance operational efficiency, and present business insights in a visually compelling and accessible manner Collaborated with executive and senior leadership to prioritize and drive data and analytics initiatives, enabling data-driven decision-making across all business units. Developed SQL stored procedures, functions, views, tables, and other database objects as defined by business partner requirements and reporting management to support overall corporate objectives Led the financial oversight of call center operations, meticulously managing budgets to ensure cost-effective performance without sacrificing service quality. Strategically allocated resources to meet evolving business objectives, driving efficiency while maintaining high standards of customer satisfaction.

Education

University of Connecticut
Bachelor of Science - BS, Applied Mathematics
University of Connecticut
Applied Mathematics

Skills

Process Improvement
Access
Business Analysis
Analytics
Leadership
Visio
Management
Program Management
Forecasting
Project Management
Training
Sql
Project Planning
Performance Management
Crm
Metrics
Change Management
Genesys
Avaya
Aspect
Sas
Sap Bi
Sap Bo
Information Technology
Oracle
Microsoft Sql Server
Telephony
Statistical Data Analysis
Predictive Analytics
Team Building
Data Warehousing
Negotiation
Business Strategy
Business Development
Strategy
Systems Analysis
Workforce Management
Rtm
Call Centers
Analysis

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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