Natalie Oliphant

About Natalie Oliphant

I partner with leaders to help their teams work better together and perform at a high…

Experience

1. Human Resources Business Partner

   Canyon Ranch

   Feb 2023 — Present · Las Vegas, NV, US

   Serves as the strategic HR partner to the Spa, Salon, Retail, and Guest Services divisions at Canyon Ranch Las Vegas, overseeing the full employee life cycle from recruitment and onboarding through development, performance, and separation. Partners with senior leaders to strengthen engagement, elevate service culture, and ensure compliance across all HR functions.• Coaches and develops leaders at all levels, supporting effective performance management, feedback delivery, and succession planning. Facilitates career growth discussions to identify and retain high-potential talent.• Leads engagement and culture initiatives that improve communication, morale, and retention. Conducts gap analyses and designs targeted upskilling and leadership development opportunities.• Delivers Forbes Five-Star service training and reinforcement sessions, helping leaders and colleagues bring the brand and guest service standards to life every day.• Manages employee relations cases, investigations, and mediations between colleagues and leaders to ensure every situation is handled promptly, respectfully, and in line with policy.• Oversees all Workers’ Compensation and unemployment claims, including case documentation, investigations, and communication with insurance carriers to ensure compliance and minimize risk exposure.• Recruits, sources, and onboards exempt and non-exempt talent using iCIMS and ADP; facilitates New Hire Orientation and Respectful Workplace training.• Partners with the Director of Human Resources to oversee day-to-day HR operations, mentor non-exempt HR team members, and manage recognition, reward, and engagement programs that reinforce culture.• Interprets and applies federal and state employment laws and internal policies to ensure consistency and protect both colleague and company interests.

Education

• University of California San Diego - School of Extended Studies and Public Programs

  Certificate in Human Resources Administration Completed

  2015 — 2016

• San Diego State University

  BA