Natalie Swallow
IT | Management | Communications
- Role
- Director IT Client Support & Knowledge Management at NOV
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Natalie Swallow
IT leader with record of process improvement and change management success• Strategic marketing and communications professional• Project manager that successfully executes complex projects under tight deadlines• Natural leader able to motivate team to improve work product
Experience
Director IT Client Support & Knowledge Management
Aug 2019 — Present · Houston, TX, US
Lead global Corporate IT Support organization supporting employees in 60+ countries via onsite, remote and phone support• Manage a team of close to 100 employees and contingent workers globally across IT Client Support, Knowledge Management and Intranet, Collaboration & Support Applications teams• Continuously focus on process changes to improve the IT experience for end users and IT support personnel using ITIL methodologies• Manage multi-million dollar operating and capital budgets• Manage vendor contracts for computer equipment, mobile phones/plans, copiers/printers and software• Drive cost savings initiatives• Collaborate across IT and other NOV teams to understand business technology requirements and organizational change needs• Implemented new Service Desk for IT Client Support, Jira Service Desk• Lead team responsible for creating IT user documentation, training and communications• Manage IT communications strategies and plans for IT initiatives, projects and outages• Manage IT cybersecurity awareness phishing simulations and training• Oversee and write many Shared Services internal communications• Write and edit leadership communications and external communications as requested• Part of COVID-19 communications committee planning and writing companywide communications• Provide guidance to teams working to improve communications on best practices• Implemented internal email communications software to improve ease of reaching the right audience and provide message analytics• Redesigned and relaunched IT Help website• Revamped IT Communications, creating an email template, brand and voice for Corporate IT
Education
University of Missouri-Columbia
Bachelors in Journalism, Radio-TV Journalism
Skills
- Final Cut Pro
- Broadcast Journalism
- Strategic Communications
- Google Adwords
- Google Analytics
- Enps
- Photoshop
- Editorial
- Website Management
- Writing
- Copywriting
- Journalism
- Social Media
- Editing
- Avid
- News Writing
- Email Marketing
- Digital Marketing
- Fundraising
- Videography
- Webmaster Services
- Copy Editing
- Video Production
- Press Releases
- Digital Media
- Non-Linear Editing
- Video Editing
- Public Relations
- Internal Communications
- Web Content
- Proofreading
- Media Relations
- Html
- Ap Style
- Breaking News
- Newsletters
- SEO
- Video
- Publications
- Graphic Design
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