Natalie Rowley
Customer Retention Lead @Heidi
Cardiff, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2025 — Present
Customer Retention Lead @Heidi
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City Of Bristol, GB
EDUCATION
2009 — 2012
The University of Manchester
B.A. (Hons) in English Language
SKILLS
Sales OperationsCustomer RetentionCustomer ServiceSEOSales PresentationsTone of VoiceSocial NetworkingEvent Marketing StrategyKey Account DevelopmentMailchimpCreative WritingBusiness DevelopmentDigital MarketingKey Account ManagementOnline MarketingPpcTelemarketingMarketing MaterialsEmail MarketingGoogle AdwordsSocial MediaB2bPrint AdvertisingBrand DevelopmentCopywritingPress ReleasesPricingSalesMarketing StrategyMarketing CommunicationsSocial Media MarketingContent Marketing
ABOUT NATALIE ROWLEY
Driving loyalty through smart, customer-first retention strategies. I\'m a CRM and retention specialist with a track record of reducing churn, increasing lifetime value, and creating journeys that genuinely connect. I bring together data, insight, and marketing automation to deliver personalised, high-impact campaigns that keep customers engaged and coming back.
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