Natalie Rosier

About Natalie Rosier

Senior-level Operations Management Professional and Six Sigma Master Black Belt with…

Experience

1. Business Program Manager, (Certified Pmp and Certified Six Sigma Master Blackbelt)

   Oracle

   Feb 2010 — Present

   Sponsor and oversee top level, mission-critical, operations programs spanning Technical, Engineering, Account Management, Operations, and Call Center departments. Responsible for program development and management, strategic planning, reporting, statistical analysis, goal setting, metrics, and business intelligence alignment. Lead, motivate, and energize high-performing program leaders and 69 team members across 5 teams, to successful achievement of organizational goals. Emphasis on building and implementing an operational infrastructure to support a rapid, aggressive growth strategy. Collaborate cross functionally across all levels of a matrix organization, driving success through effective communication, building trust, collaboration, and change management initiatives. Run statistical forecast modeling on each annual KPI and work with Sr. Operations Director on fiscal year goal strategy. Position and mentor team members to make optimal use of their talents. Collaborate with Business Intelligence Reporting team to align metric reporting with evolving business needs. Manage internal and external stakeholders, ensure collaboration of teams, and maintain global cross-functional network.Key Accomplishments Consistently exceed fiscal year goals for top level, mission-critical programs. Sponsored remote connectivity programs resulting in 10K+ new connections in 18 months. Led industry-competitive benchmarking including 172 metrics in 11 categories. Led the institution of field service quality process improvements resulting in a 21% increase in customer satisfaction, the highest results since program inception. Spearheaded a sales and service organization alignment program, successfully aligned 252 cross-organization leadership relationships. Analyzed and reviewed post-acquisition job role alignment across FTEs. Led Leadership Program for directors and managers. Recipient of Team Award, 2015 and 2019, and Annual Service Award 2016.

Education

• Florida Atlantic University

  🎓 Master of Business Administration Degree (MBA), Operations Management

• Barry University

  🎓 Bachelor of Science Degree in Computer Science (BSCS) - Graduated Summa Cum Laude