Natalie Rivera Jimenez
Committed professional with experience in operations management, team leadership, and organizational objectives. Strives on detail and results, whilst process driven, thrives on unforseen challenges.
- Role
- Client Success Manager at American Meetings, Inc. (AMI)
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
About Natalie Rivera Jimenez
Dedicated professional with extensive experience in program management, team collaboration, and stakeholder engagement across diverse areas. Highly organized with proven ability to manage high-volume projects and coordinate efficient workflow and logistics. Effectively balances competing priorities in fast-paced, people-facing environments. Formulates mutually beneficial solutions to difficult challenges. Outstanding communicator and relationship-builder known for going above and beyond to ensure the best possible outcomes in client service and satisfaction. Regarded as a passionate leader, critical thinker, innovator, and technical expert.
Experience
Client Success Manager
Dec 2021 — Present · Fort Lauderdale, FL, US
Engage, oversee, and manage Fortune 500 Companies within the Healthcare Pharmaceutical industry and high-ranking diversified companies. • Serves as primary client point of contact from a business development perspective; teamed with the Chief of Operations Officer- implemented new processes and systems, ensuring program quality and customer satisfaction. • Oversee strategic and operational plans for client accounts and portfolios, including the successful delivery of event strategy/planning- resulted in 100% client satisfaction. • Interfaced with clients and stakeholders; built lasting relations while meeting/exceeding their needs; managed a team of Client Service Meeting Managers - providing exceptional client experience. • Collaborates with cross-functional departments; addresses challenges, enhances program effectiveness, and achieves shared objectives/goals. • Develop, implement, and manage individual program budgets to include developing a broad and deep knowledge of business channel-implemented process improvements while adhering to the agreed SLAs and KPIs. • Train, develop, and mentor team members in time and task management, as well as customer service program budgeting: Meeting Managers, Meeting Coordinators, and contracted staff.
Education
University of Phoenix
MBA, Marketing
2010 — 2013
University of Tampa - John H. Sykes College of Business
Bachelor of Business Administration, International Business
2002 — 2005
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.