Natalie Palacio

About Natalie Palacio

Natalie is a Licensed Project Manager with technical savvy on integration of banking solutions and insights on BSA and FinCEN Compliance. She is a Boston University MBA graduate with experience in forecasting, quality assurance, teaming, development, and financial reporting. She is a leader in the corporate marketplace successfully leading M&A, Net New Launches, Add On, and Upgrade Projects with C-Suite FI Clients and conversion teams. She continues to establish rapport with all levels of clientele, building quality relationships that result into positive client experiences and a mounting track record.

Experience

1. Implementations - Professional i

   Fiserv

   Jan 2022 — Present · Alpharetta, GA, US

   Project Manager leading monthly headcount forecasts in Clarity Reporting and project scheduling across owner associates in implementation team • Lead expense management activities include overseeing SOWs and driving efficiencies across the team• Supervising the integrity of managed services and engagements with quality assurance and advising• Manage original concept through final implementation working directly with Fiserv clients and external customers by defining success criteria upfront to ensure efficient and consistent project delivery.• Training and coaching team, multiple BSA Officers, branch managers, supervisors, IT and staff on software technology, installation requirements, loading, troubleshooting, and processing• Proactively fostering strong internal and external partnerships and engagement through Kick Off and weekly meetings, while tracking and communicating agendas, milestones, Risk and Issue Management, and Scope Change• Developing department standards, literature, and procedures to ensure optimal product implementation practices• Introducing enhancement requests to development team for products based on client feedback• Managing queries and providing troubleshooting contributions with application development team• Ensuring transactions processing adherence to proper organization usage and Bank Secrecy Act reporting due to bank and FinCen regulators to prevent fraud and comply with AML regulations• Successful implementations for Fiserv’s teller servers, teller software solutions, source capture scanners, receipt printers, and monetary instrument issues for various banking centers’ launches and conversions

Education

• Drew University

  Master of Divinity - MDiv, Ministerial Leadership

• Boston University

  Master of Business Administration - MBA, Business Administration and Management, General

• Fairleigh Dickinson University

  Middle College Program, Accounting

  2006 — 2007

• Seton Hall University

  Bachelor's of Arts, Political Science & Latin American Studies

  2007 — 2011

• Avtech

  Computerized Financial Accounting & MOS Specialist Program

  2014 — 2014

Skills

• Non-Profits
• Management
• Social Networking
• Social Media Marketing
• Administration
• Time Management
• Powerpoint
• Microsoft Excel
• Graphic Design
• Editing
• Fundraising
• Event Planning
• Community Outreach
• Press Releases
• Research
• Computer Literate
• Bilingual-Spanish
• Analysis
• Access
• Nonprofits
• Microsoft Office
• Public Relations
• Social Media
• Microsoft Word
• Public Speaking