Natalie McHenry
Director of Operations @Cortello Salon
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WORK HISTORY
Director of Operations @Cortello Salon
Jacksonville, FL, US
High-end salon recognized by national publications such as Inc. 500 and Salon Today magazines as one of the fastest growing businesses in US, with 50 employees.•Strategic Consulting, including business plan & sales strategy development.•Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.•Develop a long term view for guests and the business, articulate to the entire team.
EDUCATION
DeVry University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Ohio Dominican University
Master of Business Administration (M.B.A.), Business Administration and Management, General
SKILLS
ABOUT NATALIE MCHENRY
Director of Operations, Cortello Salon Conceived internal sales contest idea that 8.1% retail sales increase for month of December, setting 1-month record. Developed / implemented training program for Guest Service Division. Streamlined training by 50%(timeline from 8 weeks to 4 weeks), saving company on training costs. Led initiative to improve salon relationship with employees and reduce turnover. Utilized employee surveys, counseling sessions, and face-to-face meetings to identify root causes. Developed and implemented action plan to repair relationship between employees and management, which changed culture and rebuilt trust. Business Development Manager, Creative Financial Staffing Developed and generated new business accounts for Columbus Division, increasing temporary placement sales 10%. Recognized as Rookie of the Year in first Year for ranking 1st in sales out of 25 five offices nationally. Director, Charles Penzone Salons Reduced overhead hours through comprehensive restructure of staffing grid; additionally increased training enabling associates to multi-task while providing superior customer service. Served as training department guest speaker during “The Results Class” (comprising 3-week session meeting once per week) and facilitated significant retail sales increase for professionals in attendance; designed course component fusing emotional intelligence into art of selling retail. Reduced product supply costs through effective monitoring of individual station inventory and consumption; included specific parameters and allocation of product as well as daily audits of stations, rooms, dispensaries and make-up stations ensuring appropriate level of products stored. Demonstrates excellent understanding of business needs and cycles evident through proactive strategies responding to both peak and non-peak seasons; includes strategic scheduling of staff ensuring balance of excellent customer service and payroll use to maximize profit margin.
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