Natalie Maharaj
Customer Success Manager @Walsworth
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WORK HISTORY
Customer Success Manager @Walsworth
Silicon Valley, CA, US
Serve as the primary full-cycle contact for new and existing accounts, addressing sales inquiries and client needs while delivering impactful software demonstrations and training. By nurturing professional relationships, I’ve curated a strong book of business and ensure client success through effective collaboration across departments.I conduct market and competitor analyses to identify trends and lead initiatives to recapture lost business. Additionally, I monitor account performance to provide targeted support, enhancing client retention and satisfaction. Some key achievements in this role include:• Building and nurturing robust client relationships and delivering bespoke solutions to meet client needs.• Retaining over $600K at-risk revenue by recapturing client interest and loyalty with strong account management and support.• Achieving one of the highest overall customer satisfaction scores throughout the company within assigned portfolio of accounts resulting in a 100% renewal rate.• Inducted into the Pacesetter’s Club for delivered volume in 2023.• Recognized for being in the Top 10 in the nation for 2024 new business and sales growth.
EDUCATION
Foothill College
A.S
San Jose State University
Bachelor of Science
West Valley College
Associate of Science - AS
ABOUT NATALIE MAHARAJ
I am an enterprising and motivated account management professional who\'s obtained over 10 years of experience within the customer relationship management field. In this time I\'ve shown myself capable of building strong pipelines that aid in long-term growth and development.In my client-facing roles, which have ranged from account management to event directing, I\'ve demonstrated my ability to build customer retention and loyalty by analyzing and prioritizing their needs. This has been coupled with an aptitude for identifying my clients requirements and designing proactive plans that can support their goals. I\'ve shown myself to be a capable individual when it comes to client support and education, with a well proven history of leading product demonstration and training sessions which built client loyalty. I\'m adept at engaging with stakeholders, which includes investors and vendors, and shown a passion for promoting consumer and business success. If you have similar interests or experience, feel free to connect with me!
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