Natalie Lauder
Customer Success | Market Research & Consumer Insights | Digital Data Collection | B2C & B2B | DIY Platform | Agile Research | Online Quant & Qual
- Role
- Director of Customer Success at Suzy
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Natalie Lauder
An experienced, motivated customer success, sales & account management professional with demonstrable successes in generating significant revenue growth in prestige accounts and under-performing client portfolios. A genuine consultative seller; is effective in building excellent relationships with both external clients and internal stakeholders.Specialties: Digital data collection, B2B & B2C research, online research consultancy, online propriety panels, online ad effectiveness, global key account management, building mutually beneficial relationships, training & mentoring.
Experience
Director of Customer Success
Feb 2022 — Present · New York, NY, US
Millions of business decisions are made every day based on untested assumptions. That\'s why we created Suzy. Powered by over one million users, Suzy is a perfect blend of art and science; a mix of human and artificial intelligence. Suzy helps companies create products people need, campaigns people love and offers people actually want. The platform gives companies an unprecedented direct line of communication to their customers instantly, on demand, and in real-time. What makes Suzy truly valuable to brands is the unparalleled speed by which they are able to collect real-time consumer intelligence through direct consumer interactions. User responses start to populate in as little as one minute or less and on average, Suzy can deliver 300 responses in less than 60 minutes.Testing a new website layout? Need feedback on pricing? Curious about the competition? Just ask Suzy.Learn more and chat with us at http://suzy.com
Education
University of Surrey - Guildford
BSc, Applied Psychology & Sociology
2000 — 2004
Skills
- Account Management
- Market Research
- Management
- Recruiting
- Advertising
- Start-Ups
- B2b
- Project Management
- Quantitative Research
- Research
- Online Research
- Sales
- Business Development
- Salesforce.com
- Advertising Research
- Marketing Research
- Customer Insight
- Online Fieldwork
- Segmentation
- Consumer Behaviour
- Analytics
- Sales Operations
- Market Analysis
- Training
- Questionnaire Design
- Competitive Intelligence
- Consumer Behavior
- Business-to-Business (B2b)
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