Natalie Walters
Director of UX Research & Strategy | Catalyst for Human-Centered Design | Expert in Building & Scaling Research Teams | Advocate for Inclusivity, Innovation, and Ethical Design
- Role
- Sr Mgr, User Research Advisory at Merkle
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Sr Mgr, User Research Advisory
Aug 2021 — Present
Design and execute comprehensive research strategies, providing data-driven insights that informed client needs and enhanced customer satisfaction. Maintain and expand relationships with key clients, working closely with Product, Design, and Marketing teams to deliver cohesive research solutions.Key Impacts• Lead team of 7 researchers plus 3 skip-level reports, fostering growth that resulted in 2 promotions including 1 skip-level to direct report.• Awarded the Loud Dreamer Award (2024), acknowledged for being a catalyst for change, exceptional leadership, and consistent innovation.• Recognized as 2nd runner up for Excellence in Insights & Analytics (2022), demonstrating outstanding contributions to the field.• Enhanced overall project execution and operational efficiency by incrementally streamlining research processes and identifying inefficiencies.
Education
Indiana University–Purdue University Indianapolis
Master of Science - MS
2014 — 2016
Indiana University Bloomington
Bachelor of Arts - BA
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