Natalie Kovar
Senior Customer Success Manager | Driving Tech-Driven Excellence in Customer Satisfaction | Real Estate Investment & Sales
- Role
- Senior Customer Success Manager at Dealreg-It, Lca
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Natalie Kovar
With years of experience as an Enterprise IT Consultant and Customer Success Manager at DealReg-IT, LCA, I specialize in managing Fortune 500 and enterprise-level clients within SaaS ecosystems. My work emphasizes strategic relationship management, account expansion, and delivering measurable value through collaboration with C-level stakeholders, product leaders, and engineering teams. Leveraging skills in customer satisfaction and sales processes, I focus on aligning technical solutions with business outcomes while optimizing client renewals and operations. Through a consultative and data-driven approach, I contribute to enhancing adoption, reducing churn, and building trusted partnerships that drive success for enterprise clients.
Experience
Senior Customer Success Manager
Jan 2021 — Present · US
Enterprise IT Consultant & Senior Customer Success Manager | Enterprise SaaS | Strategic Growth | Executive Stakeholder EngagementAccomplished and results-driven IT Consultant and Customer Success Manager with extensive experience managing Fortune 500 and enterprise-level clients. Proven ability to drive account expansion, optimize renewals, and deliver measurable value through strategic relationship management, cross-functional collaboration, and data-driven decision-making.I specialize in on-site, remote, and hybrid customer success operations within complex SaaS ecosystems, partnering closely with C-level stakeholders, engineering teams, and product leaders to align business objectives, strengthen adoption, and maximize ROI. Recognized for blending a consultative approach with strong technical acumen to enhance customer experience and retention.Key Achievements and Responsibilities: Expanded enterprise account revenue over through strategic success planning, upsell initiatives, and executive alignment. Led contract renewals, renegotiations, and revenue uplift efforts across global SaaS clients, ensuring continuity and growth. Achieved 99.5% customer satisfaction and retention rate, building a data-driven engagement and lifecycle management program. Delivered quarterly business reviews (QBRs/EBRs) and strategic presentations to executive stakeholders at enterprise accounts. Collaborated daily with engineering and product teams to resolve escalations, influence roadmap decisions, and enhance usability. Implemented customer training programs and onboarding sessions to increase software adoption and utilization across user tiers. Recognized as #1 “Rookie of the Year” for excellence in client delivery, process optimization, and measurable impact.
Education
University of Nebraska at Kearney
Business Administration and Management, General
Skills
- Cold Calling
- Account Management
- Sales Management
- New Business Development
- Sales
- Sales Presentations
- Contract Negotiation
- Business Development
- Direct Sales
- Solution Selling
- Telecommunications
- Managed Services
- Recruiting
- Team Building
- Negotiation
- Key Account Management
- Strategic Planning
- Salesforce.com
- Sales Process
- Selling
- Marketing
- Operations Management
- Crm
- Enterprise Software
- Professional Services
- Cloud Computing
- Customer Retention
- Sales Operations
- Data Center
- Management
- Networking
- Wireless
- Security
- Strategic Partnerships
- Project Management
- B2b
- Consulting
- Voip
- Unified Communications
- Channel Partners
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