Natalie Frances
Product Design | User-Centered Design Trust & Safety | Product Thinking | Social Work Background
- Role
- Integrity Operations Specialist at Bumble Inc.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Natalie Frances
UX/UI Designer focused on building simple, person-centered experiences. Currently a…
Experience
Integrity Operations Specialist
Nov 2021 — Present · Austin, TX, US
Integrity Operations Specialists (November 2021 - Present):• Conduct complex investigations, leveraging anti-spam and machine learningtechnologies to identify potential safety risks and drive effective resolutions.• Developed and co-facilitated training sessions on new tools and processes, resultingin more consistent and effective safety management across the team.• Created a Standard Operating Procedure (SOP) for Bumble for Friends content.moderation, streamlining workflows and improving user experience by identifying andresolving efficiency gaps.Product Design Project Lead (January - February 2024):• Spearheaded the entire design process, from initial concept to final launch, for acritical internal QA tool • Delivered a tool that improved QA team efficiency, resulting in a 76% averagehandling time improvement, exceeding the initial target of 50%• Collaborated with product managers, engineers, and stakeholders to definerequirements, brainstorm, and iterate on designs• Employed design thinking principles to create intuitive and efficient user experiencesthat optimized the QA team\'s workflow
Education
Designlab
UX Academy Foundations
Google
Google UX Certificate, UX/UI Design
Wayne State University
Master of Social Work - MSW, Interpersonal Practice- School Social Work Specilization
2017 — 2018
Michigan State University
Bachelor of Social Work, Social Work
2012 — 2017
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