Natalie Brewood

Customer Director @Accu

Accountable for commercial results and the customer journey across Sales, Technical Sales and Service. I drive dependable execution through simple operating rhythms, practical cross-department cooperation, and focused talent development—while building a culture where people feel supported, recognised and able to do their best work- SLT member overseeing Sales, Technical Sales and Customer Satisfaction; contribute to trading plan and performance updates- Delivered double-digit revenue growth across the base, with higher growth in the US- Implementing Klaviyo automation software working closely with marketing to focusing on build out workflows; building the link between NPS/VoC and future comms- Aligned Customer and Logistics to reduce the impact of tariff and supply-chain changes on customers, prioritising transparency and continuity- Led culture and recognition initiatives to support performance and retention- External representation: clients, suppliers, industry peers; WYCA WiMEN steering group member.