Natalie Bicart

About Natalie Bicart

Hi, I’m Natalie! I’m a healthcare operations leader who thrives in the space where innovation meets human-centered service design. My sweet spot is navigating ambiguity to build systems that are efficient, intuitive, and reliable.Here\'s what I do:Build and scale virtual care models, leveraging AI and automation wherever possibleTranslate complex data into clear operational strategyDesign systems that support clinicians and delight patientsLead teams with empathy and an open mindI’m at my best and most fulfilled when I’m easing pain points for my team. If I can take a messy workflow and make it run more smoothly, look more beautiful, or just generally reduce the stress on the people doing the work, I call that a good day.

Experience

1. Senior Manager, Virtual Operations

   Galileo

   Oct 2024 — Present

   Process Improvement Leadership: Utilize Lean problem-solving frameworks (A3, Root Cause Analysis) in cross-functional workgroups to eliminate operational waste and optimize clinical workflows. Adept at Gemba-style shadowing to identify friction points and architect scalable, value-add solutions.Workforce Strategy: Design and manage the end-to-end scheduling function for 280+ personnel (200+ virtual clinicians, 10+ triage RNs, and 70+ patient support operators), including complex supply and demand forecasting.Product Liaison: Partner with Product and Engineering to develop our proprietary EMR; reduced cycle time of the highest-volume task (referrals) by 30% over the course of one quarter.AI Integration: Oversaw the development and testing of an AI-assisted internal tool that enables support team members to efficiently advise patients regarding their billing, membership, and access to programs within Galileo.Performance Standards: Implemented rigorous qualitative and objective performance metrics to establish ranking-based shift bidding process, resulting in an 85% satisfaction rate regarding process clarity and ease of use.

Education

• The University of Texas at Austin

  Bachelor of Fine Arts (BFA)