Natalie Zlatareva

WORK HISTORY

EDUCATION

SKILLS

ABOUT NATALIE ZLATAREVA

Reliable and resourceful hospitality leader with 20+ years’ experience working tirelessly to build loyal relationships, balance competing demands, and create memorable guest experiences. I began my career at MGM Grand as a VIP Lounge Concierge. I took the initiative to learn the hotel’s amenities and facilities and how to provide personalized service to our VIP guests. I quickly earned promotions to Supervisor, Assistant Manager, and in 2019, became the Manager of the VIP Lounge. High-profile guests, high-rollers, celebrities, executives, and group VIPs experience their first and last impression of the MGM Grand in our lounge. Today; I’m the Casino Marketing Manager at Bellagio and who knows where I might adventure next. I love working alongside my multicultural and multi-generational teammates and getting to know guests from all over the world. Every day in our industry is something new, whether it be managing an event, assisting with a convention, or serving as the New Hire Orientation Property Tour Ambassador/Manager. I have always been passionate about the success of the VIP lounge and have brought an emphasis on training to help our team feel more confident, influence employee performance, and create more job satisfaction. Strengths: Communication and responsiveness Flexibility- navigated extensive department and company changesTireless work ethicCreating harmonious work environments Working through challengesI have recently taken the time to expand my knowledge beyond the VIP lounge. I cross-trained in the following areas with the intention to move on to a role in Convention Sales: Conventions, Casino Marketing, Front-Desk Operations, Stay Well Lounge, and SkyLoft Penthouses.It is my privilege to help others and it has been very rewarding to have been recognized for my hard work. I have earned numerous service excellence and leadership awards; including MVP Service to the Max Award, Entertainment Service Award Leader, Gem Awards, Applause Awards, Gold Key Awards. In addition, I’ve been nominated for the J. Terrence Lanni Award and the Supervisor in Spotlight Award.I look forward to new opportunities to bring my hotel/casino experience to help achieve revenue goals. Let’s connect on LinkedIn or contact me here: Email: n••••••@aol.comPhone: 70••••••62