Natalie Zaccardo
Client Success Manager at Staritas
- Role
- Client Success Manager at ECRI
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Experience
Client Success Manager
Aug 2024 — Present
Serve as the primary point of contact for assigned ECRI clients throughout the partnership lifecycle- Develop and maintain strong relationships with client executives, decision-makers, and influencers to become a trusted advisor- Understand clients’ business objectives and drive deeper product adoption to deliver additional value - Advocate for client experience and represent the voice of the client within ECRI - Facilitate Quarterly Business Reviews with Sales Executive, showcasing client successes, ROI, and recommendations- Identify cross-sell and expansion opportunities through collaboration with sales teams and business lines- Work with clients to create case studies and sponsorship programs to drive brand awareness- Mitigate churn and enhance client satisfaction by monitoring and acting on client health metrics- Partner with Client Onboarding, Implementation, Client Services, Client Operations, Web Support, and Development teams to ensure seamless service delivery
Education
Penn State University
Bachelor's Degree, Health Policy and Administration
2013 — 2017
Saint Joseph's University
Master's degree, Health/Health Care Administration/Management
2019 — 2021
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Customer Service
- Public Speaking
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