Natalie Glaeser Warther
Vice President-Business Planning at Charter Communications
- Role
- Vice President Business Planning at Charter Communications
- Location
- Stamford, CT, US
- LinkedIn followers
- 500 followers
About Natalie Glaeser Warther
Experienced Vice President a demonstrated history of working in the telecommunications industry in high volume, multi queue environments. Strong leadership experience with history of managing teams across the country in areas of Business Planning, Forecasting, Scheduling and reporting. Skilled in Business Planning, Workforce Management, Contact Centers (Voice/Chat), Customer Experience, Analytics and reporting, Telecom, Vendor management and vendor contracts.
Experience
Vice President Business Planning
Aug 2022 — Present · Stamford, CT, US
Provide strategic direction and leadership to the Business Planning and WFM teams with responsibilities for budget preparation, financial analysis, resource allocation, performance monitoring, and cross functional collaboration for all Customer Service workgroups. These key areas of focus provide data driven insights that support the Customer Service strategic initiatives and business decisions that contribute to Charter’s overall success. Oversee a $1.3B budget that is inclusive of ~20k employees to support 110m annual contacts (voice/chat/tasks) handled in over 40 contact centers. Direct leadership for a staff of 6 and a team of 185 people in 6 locations with a goal to guide and motivate them towards a common goal, inspiring and empowering them to achieve their full protentional.
Education
Concordia University-Wisconsin
MBA, Marketing
2001 — 2003
Skills
- Team Leadership
- Leadership
- Management
- Team Building
- Outsourcing
- Troubleshooting
- E-Commerce
- Customer Satisfaction
- Training
- Call Center
- Workforce Management
- Forecasting
- Project Planning
- Contact Centers
- Project Management
- Customer Service
- Customer Experience
- Call Centers
- Telecommunications
- Analysis
- Budgets
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