Natalie Shepherd
Care Advocate at Lantern
- Role
- Customer Engagement Advocate at Lantern
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Natalie Shepherd
Highly motivated Bachelor of Science graduate with over 2 years served as an HR generalist role as a student employment assistant at UNT. Highly skilled in I9 verifications for US and International employees, background checks, and workforce analysis for over positions across 280 departments. Further experience gained through internship such as posting jobs and interviewing candidates for full time and internship positions. Dedicated leadership and customer service skills as proven through promotion from lead front desk to employment generalist.
Experience
Customer Engagement Advocate
Oct 2024 — Present · Dallas, TX, US
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements- Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department- Maintain accurate documentation of member interactions, including concerns, action taken and outcomes- Collaborate with healthcare providers, insurance companies and other 3rd party partners to ensure coordinated and comprehensive care for members- Accountable for engaging and educating new and existing members on our SurgeryPlus offering and ensuring all benefits are clearly articulated and understood.
Education
University of North Texas
Bachelor's degree
2020 — 2024
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