Natalie Shaw
Knowledge Manager @Digital Science
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WORK HISTORY
Knowledge Manager @Digital Science
EDUCATION
Wilmorton College
A Levels
ABOUT NATALIE SHAW
I’m an experienced Senior Project/Delivery Manager with a proven history of delivering complex strategic change within a Financial Services technology landscape. I also specialise in Knowledge Management. In my last two roles, I\'ve deployed KM best practices in both scaling and established businesses, to transform information into user-friendly Knowledge for humans and AI. KM increases efficiency and reduces risk - and supports teams to deliver stand-out customer service.*Currently looking for freelance, contract or permanent opportunities**Key Strengths & Skills include*Creative and Technical Project ManagementChange and Implementation, Business Readiness & AdoptionKnowledge Frameworks and StrategyContent Taxonomy & StructureUser-centred Content Design UX/CXIntegration with AI Large Language Models (LLMs)User Research & Elicitation workshop facilitation CopywritingAnalyticsRisk & Governance best practice in a regulated environmentStakeholder engagementImplementation and rollout, driving adoption, continuous improvement I\'m an \"Advocate\" according to 16 personalities, passionate about my work, and I have run successful teams wherever I\'ve been. I lead from the front, and love playing to others\' strengths and seeing them shine.Knowledge Management | Digital Project Management | Product Owner | Leadership | Strategy | UX | CX | Design Thinking | Agile | Waterfall | Content Management | Copywriting | Digital Delivery | Change Management | Business Readiness | Confluence | Jira | Financial Services |
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