Natalie Sadosky
VP, Operations Shared Services @Voya Financial
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WORK HISTORY
VP, Operations Shared Services @Voya Financial
Lead enterprise shared services and global delivery capabilities supporting business and technical operations at scale. Serve as an enterprise integrator across operations, technology, vendors, and global teams.Key Responsibilities & Impact:* Lead Global Delivery Office and globalization strategy, including India and Philippines delivery models and partner ecosystems * Own shared services operations, document management, and customer communications (CCM) integrity across the enterprise * Establish and govern enterprise delivery, transition, and EPMO standards to ensure predictable execution and risk mitigation * Partner with senior leaders to align operational strategy with business growth, expense management, and workforce readiness * Drive operational excellence initiatives that improve customer outcomes while enabling scale and resilience
ABOUT NATALIE SADOSKY
I’m a senior operations executive with 24 years of experience in financial services, specializing in enterprise shared services, global delivery, and large‑scale operational transformation.In my current role as VP, Operations Shared Services, I lead functions that serve as the operational backbone of the enterprise—enabling scale, resilience, and consistent execution across complex businesses. My scope includes global delivery strategy, globalization execution, shared services operations, vendor and partner governance, document and CCM integrity, and enterprise operational readiness. Throughout my career, I’ve built and led teams through significant change—from globalization and vendor transitions to operating model redesign, process optimization, and automation. I’m known for pairing strong governance and disciplined execution with a people‑first leadership style, ensuring teams remain engaged, supported, and aligned during transformation.I bring a pragmatic, outcomes‑driven approach, with deep experience in:* Scaling operations across geographies and partners * Managing complex vendor ecosystems * Leading EPMO standards, transition management, and enterprise delivery governance * Improving customer experience while reducing operational risk and costAt my core, I believe great operations are built on trust, clarity, and accountability—and that sustainable transformation happens when strategy, execution, and culture move together.
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