Natalie Payne

Change Implementation Lead @Jet2.com and Jet2holidays

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Change Implementation Lead @Jet2.com and Jet2holidays

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EDUCATION

2013 — 2014

Smart Training

CACHE Extended Diploma in Children and Young People's Workforce, Early Childhood Education and Teaching

2007 — 2011

Horsforth High School

AS/GCSE, AS/GCSE

SKILLS

Team LeadershipTeam BuildingRetailTeamworkCustomer RetentionCustomer ServiceSales ManagementAutomobileSalesAutomotiveNegotiationVehiclesSales ProcessCustomer SatisfactionAccount Management

ABOUT NATALIE PAYNE

Experienced change and delivery specialist with strong expertise in Amazon Connect, contact centre technology, and end-to-end implementation. Skilled in leading agile sprint teams, managing cross-functional dependencies, coordinating change activity, and supporting large operational teams through impactful communication and training. Skilled at driving improvements across customer and colleague journeys through thoughtful planning, strong stakeholder engagement, and a continuous improvement mindset.

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Natalie Payne — Change Implementation Lead at Jet2.com and Jet2holidays in Leeds, GB | Unifers