Natalie Miknich

About Natalie Miknich

With over fifteen years of work experience in sales and customer relationship management, I previously was the General Manager at Bitty & Beau\'s Coffee, a coffee shop that employs people with intellectual and developmental disabilities. I am responsible for overseeing the daily operations, managing the staff, and ensuring customer satisfaction. I also apply my CRM skills to maintain and grow relationships with our loyal customers, as well as to attract new ones. Previously, I was a Customer Relationship Manager at Hydrasearch Company, LLC, where I managed a portfolio of marine and defense clients, and a Senior Account Executive at CyKor, where I sold cybersecurity solutions to various industries. I have strong organization, communication, and presentation skills, as well as a passion for social impact and inclusion.

Experience

1. Waitress Hospitality & Guest Experience Professional

   Sodel Concepts

   Mar 2025 — Present · US

   I am a highly personable and dedicated hospitality professional known for creating exceptional dining experiences through genuine connection, charm, and attentive service. With a naturally outgoing and charismatic presence, I build strong rapport with guests, contributing to repeat business and a welcoming restaurant atmosphere.I consistently perform in fast-paced environments while maintaining accuracy, efficiency, and a positive demeanor. Recognized for my strong work ethic, loyalty, and kindness, I am a dependable team member who supports colleagues and upholds the restaurant’s standards of excellence. My ability to anticipate guest needs, multitask seamlessly, and remain composed under pressure has made me a valued and appreciated employee.

Education

• Commonwealth University-Bloomsburg

  BA, Communication Studies

  2000 — 2003

Skills

• Sales
• Solution Selling
• Data Driven Testing
• Enterprise Software
• Sales Management
• Professional Services
• Direct Sales
• Channel Partners
• Saas
• Managed Services
• Salesforce.com
• Account Management
• Cloud Computing
• Selling
• Sales Process
• Network Security
• Unified Communications
• Cold Calling