Natalie Lopez

MHA Candidate | Patient Care Coordinator at HearingLife

Role
Patient Care Coordinator at HearingLife
Location
Anaheim, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Natalie Lopez

1) As a volunteer at CHOC Children\'s and a research assistant at UCI Thrive Lab, I combine my passion for psychology and health with my skills in information technology and communication. I graduated with a BA in Psychology from UC Irvine in Dec 2023, where I learned about the links between close relationships and health, and how to design and test interventions to improve them.(2) In my current roles, I provide a wide range of services to support the staff, patients, and families at the surgical center of CHOC, and the research projects and activities of the UCI Thrive Lab. I have gained valuable experience in greeting and escorting patients and their families, managing the front desk and paperwork, providing post-operative advice and answers, troubleshooting various IT issues, using different tools and platforms, and delivering high-quality customer service. I have also developed my analytical, problem-solving, and interpersonal skills, which I apply to my studies and projects in psychology. I am motivated by learning new things, collaborating with diverse teams, and contributing to the well-being of children and their families. I believe that my skills and experience can bring a unique perspective and value to any organization that values innovation, collaboration, and customer satisfaction.

Experience

  1. Patient Care Coordinator

    HearingLife

    Mar 2024 — Present · Brea, CA, US

    Representing retail clinics, focusing on ensuring positive patient experiences and improving hearing. Responsibilities include driving appointment and revenue generation through calls, greeting patients, managing administrative tasks, maintaining office supplies, handling finances, managing hearing aid inventory, and ensuring compliance with insurance documentation and HIPAA laws.

Education

  • UC Irvine

    Bachelor of Arts - BA, Psychology

  • Anaheim High School

    High School Diploma

  • California State University, Long Beach

    Master of Science - MS, Health/Health Care Administration/Management

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Natalie Lopez — Patient Care Coordinator at HearingLife in Anaheim, CA, US | Unifers