Natalie Laguna

Sales Coordinator, Latam & Brazil @Four Seasons

Miami, FL, US

Administrative: Primary point of contact for building management, vendors and suppliers Recruit, train and manage office interns and/or temporary staff Problem-solve technology issues for the office and contact off-site support if needed, work with the Corporate MIS “Help Desk” team Travel itineraries and expenses in Concur Salesforce System Administrator: Manage Salesforce CRM database, entering leads, contacts, activities, traces; create and maintain customer profiles Generate weekly, monthly, and quarterly sales reports Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as: consistent account input, correct booking information, correct use of the system Sales Support: Provide sales support for Account Directors, covering Group, Corporate, Travel Industry and Wholesale segments Handle incoming requests from clients and hotels, act as primary client contact when Account Directors are out of the office Manage corporate RFP process annually, facilitate incoming group leads and manage pipeline, handle travel agent requests and communicate customer needs to hotels Handle all logistics, planning and execution of regional customer events as well as internal events and meetings within the region Marketing Communications: Generate monthly email marketing campaigns for all segments using Marketo. Prepare sales presentations and handle all logistics to facilitate monthly customer educational webinars Analyze reports and conduct market research to support business development Manage Surveys and ROI for all revenue generating events.

Miami Dade College

Associate of Arts - AA, Business Administration and Management, General

Florida International University

Bachelor's degree, International Business & Marketing