Natalie Kitzrow

About Natalie Kitzrow

I am a results-driven strategist and dynamic leader with a proven record of transforming challenges into opportunities and delivering exceptional outcomes. With experience spanning key account management, client success, and legal consulting, I bring a customer-centric, data-driven approach to strategy, sales optimization, and product innovation.In 2025, I achieved 145% of my sales goal, drove three enterprise upgrades to our AI product, and expanded C-Suite relationships at multiple Am Law 100 firms—all within my first five months in the role. I was also accepted as an Honored Listee in Marquis Who’s Who, recognizing my professional excellence and leadership impact.These achievements build on outstanding performance in 2024, where I delivered 241% of my sales goal, secured nearly $1.5M in POS, and earned recognition as the top salesperson in the Federal Government segment. A highlight was leading the enterprise Lexis+ AI upgrade at the Federal Judiciary, Lexis’ largest and most complex strategic account. By influencing a historically change-resistant market and aligning high-stakes stakeholders around emerging technology, I helped establish a new standard for enterprise AI adoption.My leadership philosophy centers on empowerment, clarity, and collaboration. I have led high-performing teams to record-breaking achievements and earned the X-Factor Award and Mountain Mover Award for breaking down barriers and building scalable processes that accelerate team success.Earlier in my career, as a litigator for a nonprofit law firm, I demonstrated relentless tenacity and strategic problem-solving. I secured successful remand actions in an area previously deemed “futile,” ensuring vulnerable clients received essential public benefits.Across every role, I excel at strategic planning, product value articulation, stakeholder alignment, and driving transformational outcomes. I am consistently recognized for breaking barriers, accelerating growth, and delivering results that exceed expectations.

Experience

1. Client Account Manager - Large Law Firms

   LexisNexis

   Jul 2025 — Present · Washington, DC, US

   As the owner of mid‑market through large law firm accounts, including Am Law 100 firms, I excel in expanding business portfolios through targeted upselling, cross‑selling, and strategic account growth initiatives. I consistently surpass revenue targets by identifying key decision-makers, cultivating strong and enduring executive relationships, and partnering with stakeholders to develop tailored strategies that align our legal technology solutions with firm-wide strategic goals.I leverage key performance metrics and client feedback to evaluate account health, strengthen adoption, and ensure long‑term retention. By leading cross‑functional teams, I ensure alignment on client needs, deliverables, and strategic objectives. I am highly skilled at preparing and presenting comprehensive reports on account performance, pipeline development, revenue forecasting, and industry trends to both internal leaders and law‑firm executives.My proactive, solutions‑oriented approach enables early identification of challenges and rapid delivery of resolutions, resulting in high client satisfaction and deepening trust with firm leadership. I am a results‑driven professional with strong communication, negotiation, and problem‑solving skills, supported by proficiency in CRM platforms and the Microsoft Office Suite.Key Achievements:• Devised strategic plans using the OUTCOMES selling methodology to identify upsell and cross-sell opportunities exceeding sales goals by reaching 145% of target in 2025.• Cultivated and developed C-suite relationships leading to multiple enterprise upgrades to our AI solution in my first 5 months in this role.• Selected as an elite Honored Listee in Marquis Who\'s Who.

Education

• University of the District of Columbia David A. Clarke School of Law (UDC Law)

  Doctor of Law (J.D.)

  2009 — 2012

• The George Washington University

  Bachelor of Arts (B.A.), Women's Studies and English

  2001 — 2003

Skills

• Courts
• Time Management
• Lexisnexis
• Domestic Relations
• Civil Litigation
• Family Law
• Victim Services
• Legal Writing
• Litigation
• Lexis
• Legal Issues
• Public Speaking
• Trials
• Westlaw
• Legal Documents
• Legal Research
• Research