Natalie Kalas

About Natalie Kalas

I connect Product, Field, and Customers to ensure Zuora’s solutions deliver measurable value across the entire order-to-cash lifecycle. Over the last decade at Zuora, and the last two years leading our Solution Management function, I’ve partnered with enterprise B2B/B2C brands to influence roadmap priorities, shape customer-centric solutions, and drive multimillion-dollar retention and expansion outcomes.Focus areas include- Voice of Customer (VoC) Leadership: Built and scaled programs that capture customer feedback and translate insights directly into product priorities and roadmap decisions, ensuring strategic alignment with market needs- Cross-Functional Bridge: Serve as the connective tissue between engineering, product management, sales, marketing, and customer success to deliver maximum customer value across the entire order-to-cash lifecycle- Go-to-Market Strategy: Define and execute GTM strategies for new and existing solutions, including positioning, messaging, and launch plans that drive adoption and revenue impact- Solution Shaping: Partner across product, engineering, and GTM teams to design holistic, customer-centric solutions that address complex business challenges at scale- Thought Leadership & Enablement: Drive internal and external education through webinars, in-person events, whitepapers, and enablement programs that strengthen adoption and market perception.I’m passionate about building bridges between customers and product, strategy and execution, vision and impact.

Experience

1. Sr Director, Solution Management

   Zuora

   Nov 2024 — Present

   Manage VoC programs within product team to ensure product priorities and roadmap align with strategic needs of our customers- Act as the bridge between engineering, product management, sales, marketing, and customer success to ensure our solutions deliver maximum value across order to cash for the market and customers- Develop and execute GTM strategies for solutions, including positioning, messaging, and launch plans- Collaborate with product management, engineering, sales, and marketing teams to shape holistic, customer-centric solutions- Drive internal and external education on solutions through webinars, in-person events, whitepapers, and enablement program

Education

• American University

  Bachelor of Science (BS), Accounting, Spanish

  2007 — 2011

Skills

• Microsoft Excel
• Powerpoint
• Sql
• Linux
• Unix
• Splunk
• Windows
• Microsoft Office
• Salesforce.com
• Relativity
• Zuora
• Microsoft Word
• Keynote
• Xml
• Html