Natalie Parks

About Natalie Parks

15+ years end-to-end content development and project management with proven expertise…

Experience

1. Content Program Manager

   Microsoft

   Jul 2021 — Present · Redmond, WA, US

   UX and site management of three high-traffic Microsoft sites. Includes change management and updates, developing, editing, and publishing content, performing data collection and analysis of the sites, and ensuring quality control.• Write, edit, and publish a broad variety of Procurement content, including: site content, end to end process• UX/UI of site and changes, information architecture, and improvements, documentation, FAQs, news articles, etc. which adhere to organizational brand and voice• Collaborate with stakeholders to understand/scope and ensure end results are met• Support/manage feedback submitted from users• Review, triage, and refine change requests via VSO ticketing system• Monitor, manage, and analyze all trending data for ProcureWeb (including Dynamics 365, Webtrends, Adobe Analytics, site feedback, and UserVoice)​• Manage and update bot QnAs• Review sites, content, and documents for Accessibility​• Perform quarterly site reviews for content governance and clarity

Education

• Western Washington University

  BA

• University of Washington

  Certificate

  2011 — 2012

Skills

• Content Management
• Usability Testing
• Multimedia
• User-Centered Design
• User Experience
• Content Strategy
• User Interface Design
• Ms Project
• Information Architecture
• Agile Project Management
• Html
• E-Commerce
• Xml
• Content Development
• Rapid Prototyping
• Cms
• Web Project Management
• Software Documentation
• Web Content Management
• Information Design
• Web Design
• Css
• Online Help
• Project Management
• Adobe Creative Suite
• Agile Methodologies
• Sharepoint
• Testing
• Content Management Systems (Cms)
• User Interface
• Flash
• Digital Media
• Microsoft Office
• Interaction Design